Providing VOIP technical support for business and residential end users. - Providing all forms of Break-Fix, troubleshooting, upgrades and roll-outs of Desktops, Thin Clients and Servers. - Providing Cabling-Wireless support installing - troubleshooting and upgrading (CAT-3, CAT-5, COAX, Fiber and WIFI). - Providing all forms of Technical Facility Support installing, break-fix and troubleshooting for a variety of retail stores. - Training End users and Technical Support Staff. – Providing Multimedia installation and troubleshooting of TV's, Digital Signage, Media Players and DVR's. Providing Web site support. – Provide phone support for LAN and WAN environments. – Perform in-house hardware, software support for desktops, servers. – Write technical in-house procedures for installations, troubleshooting and help desk support. – Providing 24/7/365 Desktop and Server Tech Support to customers and partners - Install and Maintain Security Systems. - Install and Maintain VoIP Phone System. - Maintain Time Clocks Services. - Install wall mounted flat panel monitors throughout call center. – Perform network cabling and support WIFI services as needed. – Providing all forms of remote desktop tech support to clients. – Providing internal Help Desk support to other staff members. – Performed in-house hardware, software support for desktops and servers. - Provide technical assistance to development , quality assurance and operations support. – Update all technical site manuals, checklists and revised operating procedures as needed. – Supervise and cross trained employees on site. – Install, monitor and troubleshoot all data center equipment. – Assist in the design, installation, maintenance and management of client equipment. – Responsible for backup's all data on the existing workstations. – ADMA Enterprise installations. WorkCenter stand included in the bundle. – Responsible for adding User groups to the local Administrators group on all new workstations. – Install all office network printers on the new desktop via Server queue-based printing system. – Providing internal Help Desk support to other staff members and partners. – Design, Built a variety of Training Procedures and Train Staff as needed. -Emergency Services 24/7/365 IR
Partner Expertise
These are chosen by the partner and should not be considered as endorsement confirmation by MicrosoftServices
- Consulting
- Custom solution
- Deployment or Migration
- Hardware
- IP Services (ISV)
- Integration
- Learning & Certification
- Licensing
- Managed Services (MSP)
- Project management
Focus areas
- Analytics
- Application Integration
- Artificial Intelligence
- Azure Stack
- Backup & Disaster Recovery
- Big Data
- Blockchain
- Chatbot
- Cloud Database Migration
- Cloud Migration
- Cloud Voice
- Cognitive Services
- Competitive Database Migration
- Containers
- Data Warehouse
- Database on Linux
- DevOps
- Developer Tools
- Dynamics 365 for Customer Service
- Dynamics 365 for Field Service
- Dynamics 365 for Finance
- Dynamics 365 for Retail
- Dynamics 365 for Sales
- Dynamics 365 for Talent
- Dynamics on Azure
- Enterprise Business Intelligence
- Media
- SAP on Microsoft Azure
- SQL Server Upgrade
- Security
- Threat Protection
- Web Development
Industries
- Distribution
- Hospitality & Travel
- Media & Communications
- Professional Services
- Retail & Consumer Goods
Products
- Azure
- Developer Tools
- Dynamics 365
- Dynamics 365 Enterprise
- DynamicsAX,GP,NAV,SL
- Enterprise Mobility & Security
- Exchange
- Microsoft 365
- Office 365
- Power BI
- Project
- SQL
- SharePoint
- Skype for Business
- Teams
- Visio
- Windows
IBM Services & Products
- Financing Financing Active ,
- IBM Services Power and Storage Services
- IBM Services Cloud Services
- IBM Services Multi-vendor Services
- IBM Services Security Services
- Power Systems Category P2
- Power Systems Category P3
- Power Systems Category P1
- Storage Category S2
- Storage Category S1
- Storage Category S3
- Software Information Integration & Governance
- Software Digital Experience
- Software IBM XaaS - Entry
- Software Prescriptive Analytics
- Software Watson Health
- Software Sales Performance Management
- Software Open Source Analytics
- Software Internet of Things
- Software IBM Spectrum Storage Software
- Software Safer Planet
- Software Talent Management
- Software Enterprise Content Management
- Software Software open distribution products
- Software Financial & Operational Performance Management
- Software Telco Network Analytics
- Software Watson Active Software Advanced Analytics
- Software Customer Analytics
- Software Process Transformation
- Software Social SW & Unified Communication
- Software Application Platform & Integration
- Software Messaging & Collaboration
- Software Assets & Operations
- Software Predictive Analytics
- Software Risk & Compliance
- Software Partner & Supplier Engagement Solutions
- Software Security
- Software Data Repositories & Appliances
- Software Customer Engagement Solutions
- IBM On-Premise Programs for IBM Partner Marketplaces
- IBM XaaS - Entry for IBM Partner Marketplaces